There are various reasons why cash entitlements may not have been claimed by shareholders.
The most common reasons are:
- Shareholder not notifying the registrar of a change of address; or
- Where a shareholder is deceased and the beneficiaries or executors of an estate are not aware of the holding.
If you would like to clarify whether you or a deceased person for whose estate you act holds shares in GSK (or held shares in Glaxo Wellcome or SmithKline Beecham), please contact our registrar, Computershare for further assistance. Their contact details can be found on the Investors contact details page.
Georgeson FAQs
Georgeson is a subsidiary of Computershare and specialises in the research, identification and the reuniting of unclaimed assets with their owners or next of kin.
They have worked with a variety of well-known companies on similar projects. For more information, please visit Read our FAQs (georgeson.com).
Cheques have been issued that may have been returned to the Registrar, undelivered and/or remain uncashed. These may be in respect of dividends paid either by GSK, Glaxo Wellcome or SmithKline Beecham and may also include payments issued pursuant to corporate actions such as special dividends.
GSK have instructed Georgeson to try to find and assist those shareholders or their legal representatives with the repatriation of unclaimed amounts to which they may be entitled.
Georgeson will only send a claim form to an address at which they are reasonably certain the shareholder, or their legal representative, resides in.
The claim form is designed to make the recovery of entitlements as easy as possible. To use this voluntary service, please follow the instructions provided and return the signed and dated form (along with any necessary documents) to Georgeson in the pre-paid envelope provided.
In the process of operating a programme to trace lost shareholders, Georgeson incurs costs including data subject analysis, mailings, identity confirmation, claim validation, and a helpline.
The Georgeson service is voluntary. Should you choose to use this voluntary service there will be a fee of 12%, plus VAT, of the total entitlement due. A share sale service is open to residents of Permitted Countries who are aged 18 years or over. The Permitted Countries list may be updated from time to time with the current list displayed on Computershare’s website. If you chose to sell your shares and have lost your share certificate, please refer to Section 6 of the Claim Form for details of the countersignature waiver fee applicable. Georgeson will deduct all fees from the entitlements recovered.
Alternatively, you may make your own arrangements to recover your entitlements by contacting Computershare directly. Their contact details can be found on the Investors contact details page.
You can call them on 0800 408 0093; International Tel +44 (0)370 707 4103; or email them at assetreunification@georgeson.com.
The lines are open from 9am to 5pm Monday to Friday (excluding UK Bank Holidays).
Please contact Computershare for further information. Their contact details can be found on the Investors contact details page.
In January 2020, GSK made the decision to no longer pay dividends by cheque and instead issue dividend payments by direct credit into shareholders’ nominated bank accounts. This is a more efficient, secure and environmentally-friendly method of payment.
To set up direct dividend payments, log in to your Investor Centre account and enter your bank details.
Alternatively, you can contact Computershare directly. Their contact details can be found on the Investors contact details page.
For more information on mandated direct credit, please see our FAQs.
